Privacy
policy.

1. Who we are

Hasten Repairs Limited is the data controller for personal data processed through this website. Company number 17135459. Registered office: Flat 47 Warwick Lodge, Shoot Up Hill, London, England, NW2 3PE, United Kingdom. Email: info@hastenrepairs.co.uk.

2. What data we collect

When you use this website or contact us, we may collect and process:

• Name, email address, telephone number and postcode/address details you provide
• Vehicle information: registration, make, model, year, fuel type and mileage
• Repair and enquiry information: problem descriptions, symptoms, warning messages and service history you share
• Photographs and documents you upload (for example MOT failure notices)
• Communications between you and us, including emails and form submissions
• Website log data such as IP address, browser type and pages visited (collected by hosting infrastructure)
• Cookie data — see our Cookie Policy

3. How we use your data and lawful bases

• Responding to enquiries — to review and respond to your repair or general enquiry (lawful basis: steps prior to entering a contract, and legitimate interests)
• Providing services — to arrange, carry out and administer inspection, diagnostic and repair work (lawful basis: contract)
• Records and accounts — to maintain business records, invoices and accounts (lawful basis: legal obligation)
• Improving the website — aggregated analytics, only where you have consented to optional cookies (lawful basis: consent)

4. Who we share data with

We do not sell your personal data. We may share data with service providers who support our operations (for example website hosting and email providers) under appropriate safeguards, and with authorities where required by law. If a form-processing service is connected to this website, submissions will be processed by that provider; details will be updated here when any such service is enabled.

5. How long we keep data

Enquiry and customer records are kept only as long as necessary for the purposes above, including any legal, accounting or reporting requirements, after which they are securely deleted.

6. Your rights (UK GDPR)

You have the right to request access to your personal data, rectification, erasure, restriction of processing, data portability, and to object to certain processing. Where processing is based on consent, you can withdraw consent at any time. To exercise any right, contact info@hastenrepairs.co.uk.

7. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk · 0303 123 1113 · Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

8. Security

We take appropriate technical and organisational measures to protect personal data. No internet transmission is completely secure; if you believe your data has been compromised, contact us immediately.

9. Changes

We may update this policy from time to time. The current version is always published on this page.